My Advisor Mrs.Jamie D. is the greatest she listen to the problem that you have ,go discuss it with the mechanic and tell you what they say need to be done. She keep you informed as to what the mechanic is doing, how long they think it will take, how much it will cost and etc. I f you have to leave the car she will find you a courtesy car. If you are waiting she keeps you informed as to what is being done and how long the mechanic think it will take. She also tell you about the cost for repair up front so when the car is ready it will not be a surprise. She and the mechanics are wonderful.