Customer Testimonials
The staff was nice and helpful. Only complaint was the mechanic left black grease and dirt all over my light grey dash by the starter button. I’m sure this happens and he just forgot to wipe it clean. It’s just never happened before all the times I’ve taken in it for service so I was surprised. I was able to clean so no harm done.
Best experience we’ve ever had buying a car. Jacob Lyon, our sales rep, was amazing! We never felt pressured or rushed, he was patient and showed us everything we wanted to see. The person that helped with finance (I wish I could remember his name) was also great and extremely helpful. He even helped us with a different situation that had nothing to do with this sale. I absolutely would recommend them to anyone! The entire experience was easy and done within 2 hours. Thank you!!
Family oriented with exceptional customer service!! Reece was super Awesome as well - I love him so much!!
Great experience
Stephaine was so polite very knowledgeable on what was going on with my car. Only thing I was surprised about was how much the labor bill was.
Sullivan always does a good job . Been going there for 15 years . Keep up the good work.
The Salesman was Courteous. The managers were professional. The Staff was personable. Everyone was friendly and conscientious.
Excellent .customer service. Phoenix was so helpful and kind, and the time of service was fantastic.
Quick service. Mike in sales is great. Rich honored the commitment made at purchase.
Excellent customer service! Sales staff is there to work for you and get the best deal possible.
Great customer service Timely fashion in checking in Came back and gave and update on my car
This car is number five at Sullivan Cadillac. I have always been pleased with any purchase that I have made there. Great guys.
This was a major job on my SRX and it was handled very well. I was given time to get a second opinion which verified what the service department said. When it was time for service, I was able to secure a loaner car since the service would take most of the day. Estafania was super! She kept me informed before and after the service. She is definitely an asset to Sullivan.
Edwin was my service advisor He did excellent job and takes good care of me
People were great! We had a couple issues arise, but their service recovery was beyond expectations! This was the 7th car I purchased at Village and they will be the first place I will go for my next vehicle. No pressure, just good business.
I don’t think I’ve ever truly had a “good” car buying experience until today. After searching mercifully for about a month for a vehicle that fit our families needs and budget, we found what we had been looking for. A couple phone calls, an online application, and text pics of our current vehicle and such we explained we were on our way but needed to be “in and out” due to our younger children’s school schedule we arrived (we had 2 hours allotted). I cannot believe I’m even saying this, but we arrived at 2:45pm and were ...
I Purchased a vehicle from this location approx 4 years ago and had an amazing experience overall. I was now in the market to trade that vehicle in, so with no hesitation i decided to go back. I visited Sullivan over the weekend to find out the sales person I had dealt on my first purchase was no longer there. Instead I was immediately greeted by Mr Jacob Lyon who was extremely helpful and willing to answer any questions while never making me feel overwhelmed or pressured to buy. Mr Lyon was awesome and made the entire transition effortless. Long story ...
We bought a car through Jacob. He was great. Very knowledgeable and helpful. Great guy. Would definately use him again!
Done right from the start as service adviser, Edwin Mejia treated me well and was easy to work with. good waiting area with coffee and treats, as always I explored the show room and enjoyed looking at the new cars. We purchased our car there and I'm sure they will be in the running when it comes time to trade.
This was the best car-buying experience I’ve ever had. Joey was great to work with and made the process very simple. No scams, no gimmicks. They even delivered my vehicle 5 hours away at no cost, and we did the paperwork at my house. Highly recommend them to anyone!
Everyone was nice . Bob was great .The process was easy . My husband was pleased with everything
Estefania was nice and professional. My car was serviced in a timely manner as well.
Dennis and his team always go above and beyond to make sure their customers are satisfied. Thanks again!
My service Adviser Mr. Edwin Mejia was excellent. He was punctual and very professional. It was a pleasure dealing with him. Everything went smooth and efficient. You need more people like him.
I have been to many dealers over time and Sullivan Cadillac has been the best dealer ever. Very relaxed environment I traded in another corvette c6 for a c7 they put on new tires and replaced a top seal (targa top) that I had not noticed all told I was impressed tires and other parts replaced probably amounting to about $2,500 in parts and labor on them excellent job I’m very impressed shop here
Great service as usual.... I stayed and waited in the waiting room and I always appreciate the car wash!
Ronnie Rodriguez made the car purchasing process very easy. He was professional all the way. Sales pressure was at a minimum and he answered all my questions.
Never a bad experience. No high pressure, very friendly. Service is always great when required.
Everybody I interacted with were very professional and polite. The salesman Jacob I believe did a great job getting me into a new car . Jacob said he would call me the next day to follow-up on a couple of items. Sure enough he called and everything is great.
I stopped in because check engine light was on. The coffee,hot chocolate and snacks real good. Ok I was looking at the 2024 xt4 and the salesman "Jacob" was easy to talk to. I ended trading my 2020 for the 2024. Jacob did a fantastic job and I was able to drive the new car home. One little issue is that the engine compartment had a little dust on it. Jacob did tell me to bring it back and he would have the car detailed. Not a big deal,I might even wash it in the morning myself. The employees ...
Great experience staff awesome Jabob was very helpful great experience would highly recommend this sales person and Dealership
The service was awesome, Friendly and courteous staff, the Waiting room great place to be
So friendly and courteous, the break room while waiting for my car was awesome!! OmG
Had a check engine light on. Appointment was made for the next day. Drop off and pickup was extremely helpful, driver was very pleasant. Work was excellent.
Jake Lyons was awesome. He helped me find exactly what I was looking for and made the whole process easy. No pressure, just a downright good saleman. Would definetly comeback to Sullivan.
Ronnie always takes good care of us. Our new XT4 is our 3rd from Sullivan.
The service department is very professional and very helpful. I called for an appointment and was given one the very next day. They are very accommodating
Very good service from Ronnie Rodgriguez, he is a GREAT salesmen, he went over everything I needed to know, in detail, between, Ronnie, Rich Gruber & Technician Chuck Ervin, they made it easier to love my new car, Thak you Guys, you're the best !!!!!!
From the salesman Bob to his manager and finance officer made sale work without delays!!
Chris was a great salesman very personable and genuine was the first one to greet me upon arrival. Very knowledgeable about the Cadillacs and called to see how I liked the car, Excellent experience.
Great place! Was able to get very close to price we were looking for. Manager was great!
We loved working with Mike. Very nice and made us feel very comfortable with our decision to purchase our brand new Cadillac SRX 2024. We would definitely recommend this dealership as well as Mike.
Came in for an oil change, it was done in a timely fashion so I didn’t have to wait all day and no pressure to try to sell me all kinds of things just advised me as to what else is due or due soon but no pressure which I love, I don’t return to high pressure situations.
Matt in Service Department was terrific! Easy to schedule appointment, quick check in & concerns addressed. Service on my car was finished timely!
Took care of what I wanted and needed done. First engine oil & filter change since then car was delivered.
Great experience buying from Sullivan, Jacob Lyon was very helpful.
Had the best experience buying a car at Sullivan Cadillac! Loved our salesman Jacob Lyon. Jacob was knowledgeable and professional throughout this process. My husband and I felt calm and relaxed the entire time. Highly recommend Jacob and this team!
Chris and Daniel were very knowledgeable and helpful with the purchase of our XT5 Cadillac.
Edwin and Matt were wonderful. They got us in quickly and everything went smoothly We will be back
Dealership was fine. My advisor Edwin Mejia told me I see you bought a used car which was far from truth. We bought it new from Sullivan Cadillac in 2017
Happy with the service my car always shines after they are finished Tell me why 15words
Low pressure sales, great salesman, fair deal. We would definitely recommend this dealership. Hopefully service department will be as good.
My salesman Joey was fantastic . He explained and helped with everything. Very easy process start to finish.
As usual, the service department at Sullivan, has been great. I purchased my Mustang there and continue to have them service it. I’m never disappointed.
Daniel Barkelar was extremely helpful and knowledgeable with helping us purchase a new CT5 Cadillac. We would highly recommend him as a salesperson.
So far my experiences have been good. time will tell if the service remains good.
I’ve been here several times for different issues in the past few weeks. Sullivan service is excellent, as are their personnel, which is why I retu.
I had no car. Bob was kind enough to come all the way to Leesburg & bring the necessary papers for me to sign. He was punctual, thoughtful, understanding, & very knowledgeable. I am so grateful for his consideration.
Reece was excellent to work with, the whole experience was one of the best. Made the transaction flawless.
Stephanie was my service advisor and took excellent care of me. She helped me so much as I have vertigo. Thank you
Friendly, competent, goes above board to have vehicle looking better than when I brought it for service!
Very clean very accommodating everything from refreshments the seating in atmosphere you can't ask for much more. My sales rep James did a beautiful job I came in with a set of wants and needs and he was able to accommodate me quickly had me on my way.
I live in Savannah and found the CT5 that I wanted in Ocala at Sullivan. I worked with Reece, my salesperson to get all the details of the car and make the deal. I drove down to Ocala, and couldn’t have been happier with my experience. The car was detailed and ready to go. Reece, Enoch and Jarod assisted me in the process and all 3 were great to work with. Professional, knowledgeable and efficient. Pleasure doing business with you guys, I would recommend you to anyone.
As usual, the service department and its personnel continue to care for both the consumer and their automobile.
Daniel was a great salesperson! He was honest, did everything he said he would and was a no pressure salesperson. He was very patient with explaining all the features and was very professional.
Matt and Dennis were top notch as usual. All team members are very nice and do a great job.
I brought my car in for my 15,000 mile check and Estephania made sure everything was completed and it did not take very long. I am very satisfied with the service I received.
Bought a 2024 CT5 V from them recently they understood my budget & worked out financing to keep payments within it & also offered a fair value on my trade in. Whole experience was very pleasant & professional. Will buy from them again when I get my next vehicle & would highly recommend them to anyone considering a caddy or any vehicle.
So far, all members of the dealership have been friendly and helpful to both me and my wife..
I made the wrong appt online with Sullivan Buick!!! I have a Cadillac and should have been made with them. Arrived at Cadillac and they fit me in; even though I made it with Buick by mistake. Thank you Matt!!!!!
They seem to care about their customers. Good communication to customers. Edwin is great. My wife had told me that he was very helpful and a delight to work with when she takes the care in for service. It's her car!!!! She was right he is very kind and helpful.....
I called with an issue that there was an issue with brakes. The Service Manager had me bring the car in immediately. They gave me a loaner vehicle to use as they looked at the car. Thankfully it was an easy to resolve issue and not a major safety problem. They had the vehicle repaired quickly and I was on my way. This is how a customer wants to be treated. Great job guys!!
We had a great experience and felt the salesman and his manager did a great job in putting a package together that worked for us.
the service department was prompt in receiving my vehicle. they checked with me several times to update me on the progress of the service. i was very happy with the results
Service people were Courtious and knowledgeable. Service time was reasonable and acceptable. Very comfortable in the waiting area. I do think there could have been some discount coupons offered.
Mike Dallett was a pleasure to work with. He made sure I was fully informed about the car and very prompt in providing answers to my questions. All the individuals we interacted with at the dealership were very pleasant.
My experience with this Dealership has been limited. Therefore I can not pass any judgement on anything but our puchase process. Ask me these questions about 3onths from now. Luigi
Ronnie was the ultimate professional during the "entire" process! I will definitely purchase from him again!
Danny sold my new XT4. He worked with me on 2 different occasions to help me get a car suitable for me. Great nogible and experienced salesman on Cadillac products. I would recommend him for a great Cadillac experience.
Sullivan Cadillac treated me more like family than a customer. Their service and atmosphere is worth coming back time and again. Service tech Matthew is the best, knowledgeable and friendly.
My salesman Daniel Barkelar was tremendous. He made the process painless and walked me through every possible capability the vehicle I purchased has. If you want to deal with a sales professional, call Daniel.
Everyone was great. Hopefully our experiences in the future are the same or better. Thanks
Great service with James Betencourt. Spent an hour with me showing everything about my new xt4 suv and setting up the instrument panel and making sure I new everything about my new car. Thank you James. Diane Hass
The salesman Reece was very aggressive in getting this deal done for me, And I appreciate 🙏 everything that he did to get the job done. I have my XT5 and I'm Happy 😊 thank you again Reece for all that you do!!!
Jerry was amazing and as nice as can be. Matt took care of everything in the service department like a pro!!!!
Awesome team at Sullivan. If you are in the area and want great service, this is your place. I want to personally thank Jarod, Chris and Rich for the help they provided while passing through the area from Tampa back to Jacksonville. I could not have been taken care of better than the help these guys provided. I have been in the customer service industry since 1998 and they will treat you like your favorite uncle that you haven’t seen in a while. Go see these guys for a new car today.
Just signed for my Challenger R/T from Sullivan Cadillac. It was a pleasure working with Daniel. One of the most professional salesman I have had the pleasure of interacting with. Thank you so much.
Everyone who was involved with my purchase from Sullivan Cadillac were great! Right down to my initial inquiry to finalization. Ronnie my salesman answered all of my questions and addressed all of my concerns! Lol- I definitely would work with them again if I hadn't just purchased my dream car.
The employees were very pleasant to work with. Very knowledgeable about their vehicles. I will definitely refer people who are looking for a new vehicle to stop by and see the folks at the Sullivan dealership
I went to Sullivan GMC/Buick...excellent service,no pressure,Great sales person..( Princess Mercedes)thats her name..easy as pie,I'm 79 yrs..bought many cars in my life..this was the easiest/best experence..I recommed them highly
Arrived at appointment time, car was taken back for service immediately and one hour later was ready to go.
Recently went to Sullivan Cadillac for a recall on my lyric 2023 a performed everything well within a short period of time and I am well satisfied
great job
Ron worked with us on getting the price we wanted, and we were please with the final outcome
Very friendly service department employees! Best around. Nice waiting area too and keep you well informed.