Customer Testimonials
Best car buying experience I have ever had. Reece was our salesman. He made it seamless! They took over our lease from another dealer and put us in our Cadillac XT5.
Bob Vitrano at Sullivan Cadillac made my car buying experience a pleasure.Bob is a straight shooter an honest guy .l usually don’t leave reviews ,but if you’re looking to buy or lease a car and looking for a stress free experience Bob is your Guy!!!!
Friendly staff throughout the dealership. Knowledgeable salesperson Bob Vitrano made the trade and the paperwork easy.
My customer experience at Sullivan Cadillac was exemplary. I can’t say enough, I live 40 minutes away they picked up and dropped off car, including a loaner and all work done within 24 hrs. If you love your Cadillac, Call Stephanie in the Service Dept 😊 Brandon will be careful with your car too and all smiles thank you! 😊
We had a great car buying experience recently at Sullivan Cadillac. Our salesman was Chris Fredericks, he was so patient with all of my questions and took the time to explain all the features of my new XT6. I would definitely recommend Chris to all my friends.
We can always get an appointment. They do a good job communicating with us while waiting. Estefania is very good
Mike Dallett made this purchase a simple, enjoyable process....he deserves a commission increase
Edwin was very professional and answered all of my questions with clarity and knowledge. I will continue to get all my services here at Sullivan, I will happily request Edwin in the future.
A huge shout out to Sullivan Cadillac in Ocala. My husband and I bought a 2023 Chevrolet Suburban brand new. Our job is demanding on vehicles and with our daughter Chloe in college playing volleyball we made many trips to Georgia and other states to watch her play, We had 90k miles and the cam shaft went out dropped 5.2 engine, I’m not a car person but it needed to be replaced. $12k+ was the quote. Brandy Walters Corbin, Edwin, Dennis and a few others took great care of us at the Cadillac dealership. We also did have an extended warranty ... Read More Google - May 14, 2025
Shelby at Ocala Sullivan Cadillac was a great help finding us the right vehicle.She was very professional and very friendly. Ron and Joanne Gosselin
Great, start to finish, no remorse. 👍👍
Great service department, I appreciate how careful they are with my vehicle when it is in service.
Easy scheduling. Fast service. Fair prices.
I’m very glad to be able to connect with this dealership for my XT5 service needs. They are very knowledgeable and thorough in explaining every detail that I needed serviced. Comfortable waiting area. Plus, service was performed in a timely manner. Thank you!
Edwin was great. Fixed my car and went the extra mile. Brandon took care of getting me to work. Courteous and polite.
Shelby was awesome and efficient. Highly recommend. Car trade in experience was quick and flawless.
Mike the sales representative was very helpful knowledgeable and very patient with all the questions I asked. That is why I make the decision purchase the Optiq.
I had a great buying experience from start to finish. I worked with Joey Frampton and would recommend him to anyone. He was very helpful and went above and beyond each conversation.
Awesome experience we love the car. The dealership was very helpful and knowledgeable. Thank you
Knowledgeable and courteous staff. Responsive.
Stephanie was very helpful, knowledgeable and professional when my vehicle was serviced for a safely recall. She had excellent customer service.
Had my very first oil change here while traveling. Service Consultant Stephanie Adaro was super - polite, accommodating and handled everything with ease. Made one feel very welcome and the oil change was accomplished in the set time and my vehicle was washed as well. Well done!!
The salesperson (Bob Vitrano) was very pleasant to work with; he was able to provide the process of purchasing our awesome Corvette with professionalism and expert care. WE would highly recommend Sullivan Cadillac to friend and family.
I had an excellent experience with Sullivan Cadillac. I had gone in several times and met with Reece over the course of one week, but eventually settled on a practically brand new Honda Civic Sport. It wasn't what I intended on buying, but I am so grateful for his patience, kindness, and expertise. I just had my car ceramic coated today by them, and they did an excellent job. Overall, 10/10 recommend Reece and the Sullivan Cadillac family!
The buying process was seamless, the customer service was excellent and that was me purchasing the vehicle without visiting the dealership.
Joey made my purchase a pleasant and easy experience. I would definitely recommend this dealership.
Shelby was very cordial, professional and efficient in showing and selling us a newer auto.
Absolutely, 100%, 5/5 stars for Sullivan Cadillac and all their staff. I have never bought a car from a dealership up until today, but I would recommend this particular dealership to everyone I know. I went in looking for a used Cadillac last Saturday and left Wednesday with a nearly brand new 2024 Honda Civic. However, I am so in love with it and wouldn’t go back and change my decision at all.
Special shoutout to Reece, my salesman, for his patience with me despite the countless test drives and my incessant indecisiveness. Though we test-drove and looked at several Cadillac sedans, ... Read More Google - Apr 25, 2025
I have been buying from Sullivan for six years. Bob Vitrano is a great sales guy, he works with and for you. He gets you the best deal and listens to what you want in a vehicle and payment.
Finance manager, Mikell lied about our interest rate! He told us 5.99 and I asked about going elsewhere, including GM Told us it was the lowest anywhere! Heard from Space Credit Union and it is 6.99!! We NEVER would have agreed to that. Very deceptive!!!
You guys were very good,job well done.
The place is clean and the employees are very courteous and friendly. Our salesperson is very accommodating. I would recommend your dealership to my friends who are looking for a new car.
Waited while vehicle was being serviced. Service was prompt and attentive, though car wash results could have been better.
Had an issue with my new Optiq and the service department took care of it while I waited. Best service and friendly staff.
Excellent service.
Was trying to buy a car with cash and their used vehicle needs work! Lights going off while I was driving vehicle. Brakes were horriable. Salesman don't know anything about the car. Kept wanting to talk about the area. I don't care about that I need to know about the vehicle you are trying to sell me!! Felt like I was trying to be sold a lemon! Be careful..
You can tell they have been doing this for some time. Everything went smoothly. First time for service and they took care of recall upgrades right away too.
Wow! Just wow! We noticed that our XT4 had an engine light on and called Sullivan at noon. They had us bring the car right in - we arrived at 1:00. The car was fixed and ready for pickup before 3:00 p.m. The work was fully covered by the warranty, and they washed the car for us before we picked it up. John in Service was wonderful. This was a great experience. Actually, the best experience we've had at a Cadillac dealer, and we've owned Cadillacs for 12 years now.
I would have liked the car to be given to me but lol it was great love the car and joey was great even with the broken foot and all.
DON'T BUY FROM THIS DEALWRSHIP! James Batancourt knowingly presented a Cadillac SUV to me that was not exactly what I was looking for. He failed to point out that it was not AWD. He stated that it was exactly as the one I was trading in. The GM would not agree to back that deal out even though it was the next day after signing the paperwork. He said the financing was sent electronicly on a Saturday but since it was Sunday would not be able to check into it until Monday.
The sales man delivered my car to my home which was great. Upon inspecting it I found a tracking device installed on top of the battery. The salesperson never mentioned this until I found it. There were a few other problems with the sale also. I would think twice before going back to this dealership.
Good job, after some confusion about getting the car picked up, everything worked out well
Had a great experience with both Jordan (and Reece). Both were extremely personable showing respect and patience. They both were very knowledgeable, helped us make the decision of which model best fit our needs, and worked hard to get the exact vehicle delivered to us. Both young men were team players in the whole process.
Chris from sales team was awesome. Very professional and very helpful. Thank you for great experience Chris.
I can't say enough about the excellent service we received in purchasing our new EV Optiq Sport 2. From beginning to end our salesman John Oyola our salesman spent a lot of time going over the different models which helped us in making our decision. What I valued the most was that there was no high pressure from anyone. If you are interested in buying a new car I would highly recommend Sullivan Cadillac.
Very friendly, will try to work with you in a stress free environment and always courteous and helpful.
Have purchased several cars from this dealership and this was by far the best experience to date.
Joey was absolutely fantastic! He made the entire process seamless and took the time to explain everything in detail. As first-time buyers, we truly appreciated his patience and transparency—he kept us informed at every step without any pressure. His professionalism and friendly approach made the experience enjoyable and stress-free. I highly recommend both Joey and this dealership. Thanks for the Miata! 😁
You had the exact car we were looking for. Bob and the sales manager were very easy to work with and Bob was able to answer all of our questions. We weren't pressured in any way and that made buying the car a good experience.
Huge THANKS to Ronnie and Reese for helping me with the XT6 purchase for my Mother. When no other dealer could help me, These guys made my request a priority. This was our second purchase with Sullivan Caddy and we will certainly be back. I would have given them 6 stars if I could. These gentlemen definitely understand how important it is to keep "Mom" happy. She really loves her new car. Thanks guys!!
Excellent. They went above and beyond to ensure the problem was corrected and to top it off even gave me back a clean car
Friendly and helpful staff Joey Frampton was very knowledgeable great personality very pleasant experience looking to a great service center
Very prompt and courteous service by Estefania and we were able to have a loaner.
Mostly friendly and helpful staff both in the service and sales departments. There was a delivery incident which I now have overlooked and should be forgotten. Thank you.
We had purchased a 2021 Cadillac XT4 about 2 years ago from Ronnie Rodriquez and it was a wonderful experience!!!. So two days ago, my husband thought it was time for me to get a new car. Ronnie was on a well deserved vacation, so we got Shelby Moscorelli who was fairly new and a delight!!!. She knew how much I loved my navy XT4 and because they no longer make that color, I had to choose something else. Shelby was very careful to not try and persuade me ( on the color) as she knew how I felt. I did finally settle ... Read More Google - Mar 26, 2025
Ronnie Rodriguez was very knowledgeable, no pressure work out a great deal for our purchase. Great personality and helpful showing us details in our new Cadillac. We would highly recommend Ronnie Rodriguez.
My new Cadillac purchase transaction at Sullivan Cadillac was both affordable and enjoyable. Sales rep, Jessica Perez, was fantastic and patient as she worked up a win-win deal! This is my 3rd Cadillac from Sullivan and I will always go back. Thanks, Jessica!
Excellent service. They treat you like a valued customer.
Friendly, courteous, knowledgeable and helpful.
Excellent service and always professional. Estefania was very helpful and it was a pleasure to bring my car in.
We are from Mississippi and was traveling and had some down time in Ocala and stopped by Sullivan Cadillac to look at the CT5-V Chris Fredericks met us outside and asked if he could help us. I told Chris we were from out of town and did not intend to buy a car that day, that we were just looking. Chris was very polite and helpful, even though he knew we did not plan to buy a car from him. After returning home the following week my wife decided she really liked the car we had looked at in ... Read More Google - Mar 21, 2025
We had an outstanding experience during the purchase of our CT5 Premium Luxury from Sullivan Cadillac. We were greeted with the car at our appointment time and experienced a no hassle, straightforward deal. All fees and transfer costs were disclosed up front. All paperwork is done in-house with no DMV trip required. The Sullivan Cadillac certified technicians fully safety-checked, washed, and detailed the CT5 and had it ready for delivery in about an hour. We were at the dealership approximately 4 hours total time. Our test drive and delivery drive included descriptions and detailed use and the infotainment system and vehicle ... Read More Google - Mar 17, 2025
No pressure sales person Extremely professional. Shelby was very good in showing the features of the vehicle. Would recommend Shelby to any one who is interested in buying a new vehicle.
Was good just took too long. Snacks were running low and not ones I like.
Great customer service by Estefania. She is very polite and friendly. Over all service is great.
Estefania is wonderful in service! She took the time to let me know exactly what was done to my car and what needed to be done in the future. She is a real asset to Sullivan. Since I've had service several times over the past month, Edwin helped me when Estefania wasn't available. I also want to give a shout out to Matt who did the work on my car. Most of us never get a chance to meet the mechanics. I'm glad I was able to as Matt explained even more. It made the time there ... Read More DealerRater - Mar 16, 2025
Must say when I walked in that door I felt very impressed with everyone. They came right to me and help me. The manager general manager Mike were awesome will definitely recommend everyone to go there great people thanks Joe Palumbo
I use Sullivan Cadillac service dept. for maintenance on my car. They are courteous and reliable.
It was a pleasure to work with Estefania Adaro in the service department. Upon arrival she greeted us with a smile and was very professional. She explained everything to us regarding our vehicles recall. The work was done timely, and Estefania was very professional. She is an asset to Sullivan Cadillac.
He is soo great wonderful person always helpful and very knowledgeable very very professional thanks
The staff was wonderful both with information and getting the job done in a timely fashion
I work with Edwin in service area and he treated me very well and keep me inform on the process of work . He is very kind and helpful and a plus to the dealership. Thanks Edwin.
I went to Sullivan Cadillac to have my CT5 serviced. I had over 25,000 miles on the vehicle. The service tech told me the second service after this one would require a transmission service costing over $500. My husband and I walked into the showroom floor while e were waiting for mycarto be serviced. We passed two salesmen who did not a knowledged us, not even a good morning or "hello". We started looking at a vehicle that I liked. It was a 2025 xt4. I like curved diagonal led display.The first who talked with us was Shelby Moscorelli. She ... Read More Google - Mar 13, 2025
Thank you. Great
They were great and efficient. Normally I would expect a hassle from asking for a ride back to work while the car was being worked on, but it was not an issue here.
Sullivan Cadillac was user friendly and had excellent customer service! Mike Dattel was professional, knowledgeable on the Cadillac model we purchased, and experienced in understanding the need of the customer. Highly recommend Sullivan Cadillac for all your vehicle purchases!
The service department is very professional, experienced and thorough. I would definitely recommend this business.
WORKED WITH ME TO RESOLVE THE PROBLEM WITH AS LITTLE HASSLE AS POSSIBLE. THANKS JPHN
Everyone at Sullivan Cadillac it's very courteous along with the great service they provide I highly recommend Sullivan Cadillac.
Super friendly, very healthful. They did a really great job helping me out. This is not the first time I bought the car from Cadillac. It's always good to have friendly faces..
The SULLIVAN CADILLAC Dealership was excellent to deal with. Over the years we have bought a lot of new vehicles. We feel Sullivan Cadillac dealt with us as good as anyone ever has and we plan to do business with them again! All staff was knowledgeable and friendly. Our sales agent Shelby Moscorelli knew very well the product she was selling and was excellent with technology so that made the process of setting up everything easy for two technologically challenged people 😂. So if you are in the market for a new car head on over there.
The sales person was courteous and admitted he was new at this job. He was very pleasant and gave great servicepermission to call him if i needed to overall a good e perien e.. Enren gave me
Great sales staff, willing to go wherever needed to provide best service possible to the customer.
Service dept. was excellant on my first service…in and out in 40 minutes plus car was washed
My sales associate was top notch she was friendly and very well organized kind and courteous.
It was nice to be able to take home our new vehicle the same day. Mike was very kind and helpful.
We had a great experience yesterday! It was my first time purchasing a car at a dealership and it couldn’t have gone any smoother, Shelby Moscorelli helped us with the process and she was so friendly and helped us get exactly where we needed to get! I love my new car!!
Very professional, knowledgeable, and courteous. Would highly recommend to anyone in purchasing a vehicle in this establishment and having it serviced here.