Customer Testimonials
We had the pleasure of working with Ronnie Rodriguez when trading in our Chevy. Ronnie was absolutely fabulous. Ronnie wasn’t pushy when it came to showing us vehicles and his experience & knowledgeable was beyond our expectations. He made sure our new vehicle had a full tank of gas and detailed. Thank you Ronnie.
Very nice and Professional
Fast, friendly, and well taken care of. Haven’t had any issues when coming here.
Always pleasant folks.My original buying experience was very good with Bob Vitrano, we've purchased 3 caddy's through him. We come to terms quickly (having a super credit score helps) and purchase and pickup always goes smoothly. My recent service visit(s) have also gone very well, easy to schedule and quickly thru the whole process.
Bob Vitrano was very helpful and he had a great sense of humor. He went over the new vehicle functions at delivery and that was very helpful since this was our first Cadillac. I would recommend Sullivan and Bob for your next Cadillac.
Super friendly, easy to make a deal (no haggling needed)! They were also VERY accomodating ... they delivered our new car and picked up our trade in too! Being very knowledgeable about the can, they took the time to explain the new cars features. HIGHLY RECOMMEND!
Highly recommend Sullivan Cadillac and their crew. They turned an otherwise gruesome experience into a pleasure.
Jay Tracey is the best salesman in the world. However I bought A Cadillac and he is not allowed to sell them. I was sent over to the Cadillac division. I paid cash and the paperwork took 4 hours. It wasn't the salesman's paperwork but the finance dept... Ridiculous. This is the 11th car we have bought from Sullivan.
I would think that buying a car this expensive the first service oil change service would be on Mr Gruber as it was on the last 3 cars I bought.. this was not offered it was a disappointment. Ronnie was great as always
Best buying experience that I ever had. Friendly and efficient,clean, knowledgeable, appreciative of my business
Joey is amazing and very helpful. I would recommend this place if you’re looking for a car. They listen and very professional.
Professional, patient and did not present themselves as typical "salespeople". We made a decision based on facts and requirements and there was no "have to speak with the manager" issues. All in all, it was a pleasant experience.
Mike was very nice to deal with. He isn’t one of the hard drive salespeople nor was the Sullivan team. Very nice to deal with.
Completly satisfied with work performed , but was surprised to find screwdriver on floor on passenger side and white seats on passenger side dirty.
Mike Dallett is awesome! He made the transaction very easy and I am satisfied with the vehicle he provided!
Joey was very helpful and Chris who OJT was conducted while being helpful and very professional and courteous I really enjoyed my visit
Do not need 15 words. I am satisfied with their service and that’s why I go there.
Sullivan Cadillac is a great dealership. I had my car serviced yesterday and I must say their employees and staff are very very nice. The sales rep and the service people are terrific to work with and very knowledgeable. I always enjoy going there to have my car serviced. I am also very happy with my Cadillac.
I love everything about the dealership, and I love my car . When I was in there for service the labor charges were ridiculous! Over $800.00!!!!
Edwin was great,got the job done. Great person knows his business. He was on top of his game . Give a raise.
Estefania took care of everything. After my last service experience I was disappointed and admittedly in a show me state. I was given Estefanias name by Bob Vitrano and he was right.
Ronnie was our salesman. He did a wonderful job with our sale. We are very happy with him and the willingness. Of the dealership to listen to us.
Bob was very professional, knowledgeable, & friendly. I would recommend my family & friends to him & Sullivan Cadillac. Great experience!
Edwin and Chuck E. Are outstanding service and auto repair technician. Thank you. Very professional.
Excellent service as always! Love that you have drop off service, allows me to get all of my errands done!
We have purchased 4 vehicles from the Sullivan Group in Ocala and are very pleased with each purchase. We have sent family members there and they purchased vehicles. Excellent dealership.
Joey was an awesome salesperson. He answered all of my questions and was friendly and personable. I live in Alachua, and he offered to deliver my car and complete the paperwork in Alachua! So easy and seamless. I recommend Sullivan Cadillac for their excellent customer service.
The service attendant who helped me was so nice. She definitely went out of her way to be super helpful and took care of my car emergency quickly.
They always treat customers with respect. It is a dealership that always goes above and beyond
* Mr Rich Gruber , A true leader ! Many dealerships need this type of dedicated MANAGERS . * Sadly , DealerRater , has to be involved in a fine Cadillac dealer . * D rater , has been around for decades / and , still horrible !
Edwin and Phoenix are always helpful. Appointments are easy and work is performed in a professional and timely manor.
Found the dealership online. Was promised a great experience and they delivered Would use this dealership again and intend to refer friends and family
We love Jordan Great experience at dealership. Super accommodating. Will return in future Nothing but good things to say
SERVICE DEPARTMENT SEEMED TO BE OVERWHELMED. i AM NOT SURE WHEN MY CAR WAS READY BUT I HAPPENED TO NOTICE IT OUTSIDE. I HAD WAITED A WHILE BUT IT WAS READY. ON ANOTHER NOTE, THE SERVICE ADVISOR SAID MY TIRES NEEDED TO BE ROTATED AND BALANCED SO I SAID SURE, THEN HIS NOTE ON THE BILLING SIAD, CUSTOMER STATES TO ROTATE TIRES AND BALANCE. I HAD NO VIBRATION OR INDICATION OF OUT OF BALANCE BUT THEY DID IT ANYWAYS AS HIS ORDER SAID DIFFERENT THAN WHAT HE ASKED ME. I JUST THINK IT IS STRANGE TO DO IT THAT WAY.
Everyone we spoke with was friendly. They all worked together to get the deal done.
Love the car. Sullivan has been our dealership for years. Looking forward to many more years.
Joey did a great job and made my transaction very smooth and easy!!
I gave the dealer five stars. The only issues I have are that the salesperson did not go through all of the features of the vehicle once it was cleaned. Our salesperson also stated they would fuel the vehicle up (full tank) and when we left the dealer is was showing just above half a tank. There was plenty of time to go through the features, as they had an identical vehicle on the showroom floor, as we waited for the dealer to clean and prep the car for delivery. We understood the salesperson was new, but the dealer needs ...
My buying experience this time started at my local Buick dealership, test drove the 2025 Buick Enclave nice suv alot of cargo space. I have a 2019 Enclave thats the same size. after my test drive i was a little disappointed at the only engine choice is a 4 cylinder turbo. my old car had the V6. I didnt care for the 4 cylinder and decided to try the Sullivan Cadillac for a test drive. the 2025 XT6 offered the option of the v6 and it just drove the way i was hoping, anyway we bought a 2025 XT6 and the dealer had to go out ...
We have been looking for a Cadillac XT6 Sport for a month. Finally found one at Sullivan. It had everything on it we wanted and the price was good. I messaged the dealership through their website. I talked with Reece in Sales and he responded immediately. We talked and came to an Excellent Deal for us. No xx no Junk fees just a straight up fair deal. When we got to Sullivan Cadillac the XT6 was sitting all pretty and clean up front. It was Exactly as described to us. We signed the papers and drove away very Happy. This ...
We have been looking for a Cadillac XT6 Sport for a month. Finally found one at Sullivan. It had everything on it we wanted and the price was good. I messaged the dealership through their website. I talked with Reece in Sales and he responded immediately. We talked and came to an Excellent Deal for us. No xx no Junk fees just a straight up fair deal. When we got to Sullivan Cadillac the XT6 was sitting all pretty and clean up front. It was Exactly as described to us. We signed the papers and drove away very Happy. This ...
Reece made the experience enjoyable and the process very easy. The team did a great job working a deal that worked for me
Very attentive to detail and well organized. Take U step to step through the process and make it easy.
We really enjoyed working with Mike Dallett. My husband despises going to a car dealership to buy a car. Mike made the transaction very smooth and comforting for him. Mike is very knowledgeable and genuine. So happy we got to work together. Looking forward to working with him again.
Reece and the team did a great job making sure we got the deal we were looking for. Very happy with the experience from start to finish.
people friendly knew what they were talking about
Salesmen Jim and Bob were great people to work with and were extremely supportive and knowledgeable
Second purchase at Sullivan. Went from an XT5 to an XT6. Great sales dept. In and out in no time.
Excellent all around
Professional and friendly but a little pricey. When I purchased 4 tires a few years ago I paid extra for each tire to include rotation and balancing for the life of the tire. Suddenly the agreement changes and I'm charged for those services I already paid for. That's not right.
Nice from start to finish. They found the car that I Wanted. Color and the items that I really wanted. In my budget I was looking for a left over and they got Me into 2025. I’m really pleased with my new car. They are the best at what they do.
Professional, efficient and timely service. Oil and filter change, inspection and tire rotation went well.
I love this service Department they always take care of me very professional Thank You Sullivan Cadillac.
I have bought 4 or 5 cars from Ronnie and I enjoy talking with him wether I am in the market for a new vehicle or just interested in new models. He is a wealth of information and has always been a great contact.
All the employees were so nice and friendly. I feel like I got a good deal on my new car and it was a good experience. The sales manager and finance manager were very knowledgeable and efficient and nice.
Service was perfect and on time. Car wash was sloppy… did not dry car sent it out all wet!😩
Wonderful experience! I had deal negotiated prior to arriving with Ronnie. I arrived and he had car pre-washed and ready for test drive. Best car purchase ever!
Personnel at the Service Dept. are very friendly and professional.
I appreciated them bringing the car to me for viewing and driving, also arranging the tag. It made the deal easier for a senior. Having a free Ceefax is a good idea too as I know this car has always been serviced and not been in an accident.
Best srvice department ever. They are knowledgeable and caring and I cannot thank them enough for all they do
Outstanding positive buying experience. Travelled 2 hours to see a fair priced pre-owned Lexus dealer had. We were introduced to Keven Sales leader and Jordan Perry a young sales associate. Jordan rode with us on a test drive. He was the most polite, professional, and friendly sales personality. Good product knowledge. Decided to move forward buying. The ENTIRE process was positive! All professional friendly staff again including Kevin and Enoch the F&I finance professional No pressure, upselling, or unwanted items. We were treated with courtesy and the transaction was flawlessly smooth. Highly recommend this dealership and staff if you ...
Best customer service around.
First time I had my new car serviced here for the oil change and tire rotation. I feel the service department did a great job. Thanks guys
The people employed at this dealership have been a constant and consistent joy to work with. Each issue I’ve encountered has been lighter because of each person’s care for my wellbeing.
This was the first time buying a vehicle on line. The final price was good
Excellent service.
I had a terrible experience with the service department last time I was there. Not happy Edit: I went back to the dealership and was taken care of and I will be coming back for the health of my car.
Amazing experience! We had a beautiful Mache and were ready for a luxury ride. Living in Panama City Beach there is limited car dealership options. While on a specific search for a Cadillac XT6, we found what we were looking for at Sullivan Cadillac. Reached out with one call and connected with Richard Gruber (GM). He immediately looked up the car and provided us quick answers to our questions. As educated buyers, we knew what we wanted and how much for our trade as well as purchase. Richard was quick to meet our expectations and swift communication over text. It ...
A smoother process than with some I've had in the past. Great working with Reese.
Bob was friendly, courteous and no pressure, he worked with to make the deal workout for us.
I DROVE OVER FROM THE EAST COAST HAD THE DEAL I WANTED AND 2 HRS I WAS ON MY WAY HOME 100% SATIFIED.
Very pleasant and helpful staff. Makes you feel comfortable and takes care of their customers..
Very good experience as usual Dennis Woods is top notch he always is on top of everything I'M very meticulous about CT5 Blackwing and Sullivan Cadillac takes care of me every time. Fantastic service Department. High end car high end service Thank You Sullivan Cadillac.
James has good people skills, is congenial, and knows his job well. Enock took care of the F&I and was also very knowledgeable and pleasant. Overall It was a quick and easy purchase.
Richard Gruber's whole team went to extraordinary lengths to accommodate us coming in late from South Florida. They had the only model in the state with the options and interior package we wanted on our premium luxury vehicle. Joey was very knowledgeable about the particulars and tech on the XT5 we purchased and explained things well. It was worth the road trip.
Bob and Joey were both very helpful in finding "the perfect car" for us ! We have bought several cars from Sullivan and will continue to come back for our next one ! Thank You for a great experience.
As expected, quality and responsive Tried to fix problem and the solution is a temporary fix
Ronnie did an AWESOME job of helping me find the vehicle I wanted. I saw a couple on the lot, but was not in love with them. Ronnie said lets go to the back and we searched and found the PERFECT vehicle for me. I bought it and drove it back to Michigan the next day and am loving it! Thanks much Ronnie and the guys at Sullivan. Thank you to Matt in finance as well. He was very helpful.
The service was great and the service I received with Reece was superb. I will definitely want to do business with Reece again and I will definitly reccomend Reece to my family and friends.
Very well organized in the service dept. Immediate service . POLITE EMPLOYEES. JOBS WELL DONE. THXS!
Prompt, courtiest service. Found nail in tread. Declared it non-fixable with patch or plug. I am not sure of "why", since the nail was centerline on tread, not on the side wall. Tire had 6700 miles; premature for nail to penetrate.
you do need to be able to handle any pending appointments when someone is out
I started my search from out of state. Gave my salesman Jacob Lyon what I was looking for and a price I was comfortable with. Jacob spent about a month looking and updating me on used trucks. Finally last week the one that met all my needs arrived, it was 8K under my max budget. Jacob handled all of the paperwork remotely and then brought the truck to be and took my trade in back to the dealership. Talk about service. Highly recommend Jacob Lyon.
Service department was great. They were professional and the wait time was minimal. Enjoyable experience
Joey Frampton did a outstanding job in helping me purchase my 2025 XT4. No pressure, he provided me with all the information I needed to make my selection. Mike Dallett worked some magic to get my VA information.
Daniel was a real pleasure to work with. No hassle really relaxed experience. Easy financing
No Pressure
Very efficient. Service department was organized and on top of things. PHOENIX helped as soon as I walked in the door. Allen advised regarding my tire. Outstanding service.
The right car at a reasonable price. The transaction was just as easy as could have been. Bob was great to work with.
I purchased my 2013 Toyota Highlander sight unseen...just pics and videos that Ronnie sent to me plus the web description. Ronnie delivered the car to us and it was better than expected! Very clean, looks like a new car. Ronnie was a pleasure to work with, he made the entire transaction very easy and stress free.
The staff was nice and helpful. Only complaint was the mechanic left black grease and dirt all over my light grey dash by the starter button. I’m sure this happens and he just forgot to wipe it clean. It’s just never happened before all the times I’ve taken in it for service so I was surprised. I was able to clean so no harm done.
Best experience we’ve ever had buying a car. Jacob Lyon, our sales rep, was amazing! We never felt pressured or rushed, he was patient and showed us everything we wanted to see. The person that helped with finance (I wish I could remember his name) was also great and extremely helpful. He even helped us with a different situation that had nothing to do with this sale. I absolutely would recommend them to anyone! The entire experience was easy and done within 2 hours. Thank you!!
Family oriented with exceptional customer service!! Reece was super Awesome as well - I love him so much!!