Customer Testimonials
Everyone was very nice, and professional, I was completely informed of all progress of my vehicle, I would recommend this dealership for service
Our experience was excellent. Best car buying experience ever. Jared was great and made the whole process go smoothly.
The best experience with buying a car we have had in a long time and look forward in working with maintenance department.
They tell you what the issues they find and fix it right the first time. The employees are friendly and seem like they care. And talk about price match on tires. I never thought I would buy tires from a dealer but I got to give it to them they did it and I bought tires from a dealer Thank you Sullivan Cadillac
The dealership is very attentive to the quality of maintenance provided to me in servicing my Cadillac.
The dealership made the appointment for me last minute. They were very accommodating and very prompt
This was one of the best car purchase experiences we have ever had. From finding the car online thru Cadillac website to delivery and even after, having Jared come to our home to get paperwork signed and go over features as I was not able to drive due to recent surgery.
Five star review for the service at Sullivan cadillac . Response was fast and my car was ready for maintenance within 30 minutes.
Very good service. Professional and polite. i would definitely recomend this dealership to someone who is interested in purchasing a car
The dealership staff were very helpful and courteous. The waiting g room was filled with snacks and drinks.
i am pleased with the level of attention. i look forward to having my father's vehicle serviced at Sullivan Cadillac in Ocala Florida.
Service Writer Jaime was outstanding, professional and I really enjoyed our dealings, especially as a new customer to the dealership!
Excellent service. Polite and professional staff. Repairs to vehicle were handled quickly and efficiently. Thank you.
Service service and more service What was done was in a timely manner When you say price match on tires they do it
great service from the service department. Although new (I think) Cassandra was efficient and capable beyond her years. Always a pleasure to bring car in for service.
I have been with them for over 20 years and service efforts have never waivered
Service department was awesome! Cassandra is super nice and helpful and helped me resolve what needed to be done with my vehicle! Thanks!
Great efficient service as usual. We are always happy with Cadillac and we tell everyone
The lady who handled the sign in was extremely helpful and gave a very good impression that she wanted to help the customer.
Very professional and courteous. Did a great job servicing my car. Appreciated the car being washed also.
Very quick and reliable service. Jaime is always professional and handles my needs. I am extremely pleased with this dealership's service.
Waiting time was quick and the service lady was always informative not to mention that the refreshments were readily available.
Appreciate Jamie’s professional handling of my drop in service request for immediate service to my Escalade.
Easy, comfortable experience. Went out of their way to make it happen. It was good
Very quick and reliable service. Courteous employees and let’s you know if you need to service your vehicle for other ongoing issues to be on the lookout for.
Love this dealership they are the best. My 2019 Cadillac has been trouble free.. They are truly great dt
This has to be the very best experience we have ever had buying a vehicle. Bob Vitrano and the dealership manager were professional, knowledgeable, and above all very nice with no pressure. I would highly recommend Sullivan Cadillac to anyone looking for a new or used car.
The service department away works hard to give a superior customer experience and they do not disappoint!
Always very professional goes out of there way to help gets service done timely matter
I had my oil changed they were very efficient. I was out in no time.
They were great to work with even being 4 hours away. They answered their phones when I called and even gave me their personal cell phone number so I could get a hold for them.(which in this day and age is huge!) Thank you Ronnie for such great care and also driving my care down to Naples to me.
Jaime was great per usual; very helpful and kept me informed every step of the way
Wonderful to work with! Great people! Would buy again and recommend.to friends and family!
Wasn't any pressure on buying anything that I didn't want. The vehicle I asked to see was the one and only one they assisted me with and the sale was done.
Loved the dealership. Our original sales person didn’t get the job done but Jessica was phenomenal. She and the sales manager, Rich, are the reason I would purchase from Sullivan Cadillac again.
Great sales people and financial employees. Would buy again from Sullivan. Fair, honest and customer friendly.
Always helpful when need someone to talk to Bob is always there to get me to the correct person .
Tough to deal with but they do have the vehicle we wanted ! They know how to order Cadillacs!
Much better service than I received in a previous experience 10 years ago. Continue the good work.
GREAT tire install, ,,and it was put on,,tread in correct direction....thxs,,DDP,,,PS give Jamie a raise,,
Very goog went out pf there way to help me i would recomed to every one
Service was quick. Waiting room was comfortable. Communication was great. I’d prefer to be asked if I want the car washed. I just had it washed prior to the service. The dealership washed it but didn’t dry it… so it doubled my effort. Negative - my car reeked of body odor. I honestly had to wash my clothes, spray down the seat leather with cleaner, and air the car out. It still stinks like the Seinfeld episode.
Jamie is always friendly and does everything she can to help you. Her attention to your needs and service makes you feel appreciated as a customer.
Jamie in service is great. She works hard to get your service done quickly as she can. If there is an issue she keeps in contact with you so you know what’s going on.
Jaime Daigle is an excellent service advisor. She is polite, professional, and very knowledgeable at her job.
Sorry, everything was fine, I just missed my Starbucks 😆 Cassandra was pleasant and saved me time and money
Jamie is excellent. She knows her job. Facility is clean. Visit was a good experience
I am quite pleased with the service I received. Jerry is a consummate professional and I will always return for my car's service.
Professional at its best. Jake and Enoch are great at their jobs and both deserves a pay increase
The service was excellent and the vehicle was clean and waxed when we arrived. Our Sales Lady was amazing.
I was pleased with the whole process. The car was delivered when promised with detail instructions on some features I would not have none about.
You folks make having your car serviced which by any barometer is taxing at best a pleasant experience, and a special thank you to Casandra who kept me informed every step of the way. Keep up the great work.
Great service department - easily the best in the area. I had a great experience with great customer service.
Service is quick, efficient and very professional. I drive 30 miles to get service work completed. GREAT job!
Service is always good here. From making the appointment to having the car washed before it comes back to you.
Very friendly and knowledgeable sales person who was willing to take the time for us to decide without any undue pressure.
Had a mechanic ride with me to hear a noise. Gound, fixed next day. Excellent!
The people that work for Sullivan Cadillac make the purchase or leasing a pleasure. People like Bob Vetrano
Quick! Easy! Efficient! Matt has been very helpful, not only on this particular visit, but on the few telephone calls I've made to him with questions.
Everything went great with this purchase and was very happy with the process. Nothing further
Great Salesman, Easy Process, Helpful Sales Manager. We will be buying from in the future!
Excellent service. Jamie does a great job. Technicians solved all maintenance issues. Sullivan is our Cadillac dealer of choice.
Service employees were professional and courteous. Appointment was perfect and job was completed within time frame promised.
Great service . I deal with Jamie she does a great job taken care of the problems.
Luke was GREAT. The professionalism and customer service was exceptional. I love my cadillac. Thank you
Brought our vehicle in without an appointment. Got in and out timely. The car wash was nice to have as well.
My vehicle became disabled and was towed to Sullivan after hours. I could speak to the service team that morning and figure out what was going on, and they were communicative with me the entire way through, explaining the issue and the cost, and waited on my approval before doing anything. I had my vehicle back that afternoon and was on my way. They also knew I needed to be picked up, so they sent a service vehicle and driver to pick me up from my home and take me to the dealership, which was greatly appreciated.
The sales manager almost lost me with some of his comments. example: Telling me he didn’t care if I bought the car or not because he will sell it eventually. We were not at the number I wanted to close the deal so maybe he got frustrated ? I did not get a great deal on a new 2024 XT5 but I am satisfied with the deal. I would have done better in Tampa but oh well. Ronnie Rodriquez was the only reason I came back to Sullivan in the first place. He was always texting me or leaving me voice ...
Great and very quick service. I needed my battery replaced. I arrived at 5:35 and they completed the replacement by 6 pm.
We've done business with Sullivan Cadillac for several cars and had an awesome experience every time! Professiobal, courteous, knowlegeable...everything that counts 👍
They do a great job. I am not happy with the car. I need a new one.
Very responsive and great customer service. Always make sure the customer is happy and satisfied
We always receive excellent service when we stop on. We had an oil vhange, tire rotation. We were in and out in no time. It is nice that you wash the vehicle as well. The staff os always friendly. In Sales and Service.
Very professional and kind people. Everyone really cared for what was best for me. Thanks
Casssandra was my service adviser this morning when I brought my vehicle in for service. She was very professional, polite and very helpful. It was truly a pleasure to be treated as a valued customer. I do appreciate that very much. I hope to have her help me with all my service needs.
Jared and Luke were both very professional and extremely knowledgeable concerning the vehicle. They were not "pushy" and not demanding, but were understanding and reasonable. Buying cars is different today - they understand that, and were patient with us during the process. Luke took significant time to show us how to operate the vehicle after purchase. Overall, a great buying experience.
Excellent service from Jamie as usual! Cadillac part expensive for owner wish they could be more reasonable.
Jared Reynolds was very professional and knowledgeable. He kept me informed during the entire process and was amazing. I highly recommend him for purchasing a vehicle.
Even though Jaime was extremely busy, she took time to fix my problem herself. I really appreciate that.
They have been amazing to work with, the service team have taken care of every need with our XT6 that we’ve had thanks again and keep up the amazing work and service
The entire process of having work done on my car was very organized and efficient. The advisor Matthew Sowell was friendly and professional, he kept me informed throughout the process.
I was well taken care of & as always Jaime Daigle does a great job, many thanks, Mary
Excellent people to work with. Have purchased 5 Cadillacs from Sullivan Rich Gruber, Joseph Trott and Ronnie Rodriguez are great!
Easy trade in of my XT5 and purchase / finance of a new XT6. Everything went smoothly and the home delivery was a nice plus! Thanks Jared
James did a great job taking us through the buying process.. Everyone was friendly and we are looking forward to our experiences with this dealership.
They always treat me like a preferred customer, even for the smallest needs, like a new battery for my key.
Our experience with our car purchase was good and ended our search for just the right car for us. Jose was very personable and professional and answered all our questions plus more information for us to absorb. The wait for the paperwork was a bit long and then we were rushed through the signing process, but all came out well in the end. We are pleased with our new CT5 sedan and hope to have many years of service relationship with Sullivan Cadillac.
The sales process was handled very professionally courteously. All questions were answered and without any pressure. Ronnie did a great job handling everything during the process.
The entire selection and purchasing process was very simple and thorough! Jessica Perez was absolutely exceptional in identifying and managing our needs. We have been purchasing vehicles for over 50 years, and this experience was very pleasant and gratifying!
Jessica was absolutely outstanding in sensing our needs and recommending the vehicle that we ultimately chose to purchase. The entire purchasing experience was very pleasant!
Great Service department.Fast and very economical.My service technician was very polite and professional..
Great service and quick response. I would recommend the dealership to anyone looking to buy a new car.
So far, so good! Great experience purchasing a vehicle from Ronnie Rodriguez. He was professional with no bull! Being a salesperson most of my life, I like people that just tell it the way it is. Being truthful and honest is the best policy. We will definitely purchase again and we would definitely call on Ronnie. He is an asset to your dealership. We haven't used your service department yet (although we own two cadillacs), but we are hoping for a great result there, too. Thank you, Wendy Laval